Refund Policy

Thank you for choosing Web Platinum for your digital needs. We strive to provide high-quality services to our clients. However, we understand that there may be instances where you need to request a refund. Please review our refund policy below to understand your rights and responsibilities.

1. Refund Eligibility:

• We will only consider refund requests for the following reasons:
  • Unsatisfactory service delivery
  • Technical issues preventing the use of our services
  • Any billing errors on our part

1. Refund Request Procedure:

• To initiate a refund request, you must contact our customer support team at info@webplatinum.co.uk.
• Clearly state the reason for your refund request and provide any relevant details or documentation supporting your claim.

1. Evaluation and Approval:

• All refund requests will be thoroughly evaluated by our team.
• We reserve the right to deny a refund if the issue can be resolved through troubleshooting, support, or by providing an alternative solution.

1. Refund Processing Time:

• Once your refund request is approved, we will process the refund within 15 business days.
• The time it takes for the refund to reflect in your account may vary depending on your payment method.

1. Non-Refundable Services:

• Certain services are non-refundable, including but not limited to:
  • Custom development work
  • Consultation fees
  • Domain registration fees

1. Cancellation of Services:

• If you decide to cancel a service subscription, you will not be eligible for a refund for the remaining subscription period. The cancellation will take effect at the end of the current billing cycle.

1. Changes to Refund Policy:

• Web Platinum reserves the right to modify or update this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

1. Contact Information:

• If you have any questions about our refund policy, please contact us at info@webplatinum.co.uk.

By using our services, you agree to comply with the terms and conditions outlined in this refund policy. Web Platinum reserves the right to make the final decision on all refund requests.